Shared team inbox
One number, whole team, zero lost chats.
Every customer message lands in one inbox your whole team works from — assigned, answered and documented, on your official WhatsApp Business number.
Assignments & statuses
Route each conversation to an owner, track new, open and resolved, and see at a glance who is on it.
Internal notes
Discuss a conversation privately, next to the conversation itself. Customers never see notes — the system enforces it.
Live for everyone
Two agents, one truth: updates appear for the whole team in real time, in two browsers or twenty.
The 24-hour window, visible
The inbox shows when the free-reply window closes and switches you to approved templates when it does.
Search & filters
Find any customer by name or number; filter the inbox by assignee or status.
Roles & permissions
Administrators and agents see and do exactly what their role allows — nothing more.
See it on your own number.